FIRE Arcor Infrastructure Private Limited is a Maintenance Service Provider working under the brand name of “The Empyrean” and is incorporated under Companies Act 1956.
For the purposes of this Privacy Policy, FIRE Arcor Infrastructure Private Limited will be referred to as "The Empyrean", "Company" and/or "Us", and the customer will be referred to as "Customer" and/or "You".
In the process of carrying out its activities, The Empyrean is obliged to protect your personal data. This policy sets out the process by which we protect, process and use your personal data. By agreeing to the terms of this Privacy Policy, you consent to the collection, processing and use of your personal information as described herein.
The Empyrean collects your personal information when you use our services through the mobile application. Information we may collect includes: name, address, email address, phone number, and any other data necessary to provide our services. We may also request identity and address documentation for verification purposes.
We track your browser details, IP address, emails/notifications, and transaction history, including cookie-based information.
Your personal data is used to activate and manage your The Empyrean account and to ensure the efficient delivery of our services. It helps us with verification, fraud prevention, and service optimization.
We may share your data with our partner companies, agents, or service providers inside or outside the country, strictly for these purposes. These entities are bound by confidentiality and data protection obligations.
We may also disclose information to authorities based on applicable laws or official requests.
Data collected via third-party sites (e.g. merchants or affiliate platforms) may also be governed by their respective privacy policies.
We use cookies — small text files stored on your device — to enhance user experience. Cookies help us recognize returning users and personalize your experience. You may disable cookies, but certain website features might not function properly without them.
We may use your data for direct or indirect marketing to send you updates on products, services, and offers. However, operational emails (e.g. transaction or account-related messages) will still be sent based on account activity.
The Empyrean app may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage users to read the privacy policies of external sites they visit.
The Empyrean protects your data from unauthorized access or misuse. Your account details must remain confidential. If you suspect any compromise, change your login credentials and contact customer service immediately.
Any changes to this policy will be posted on our website or mobile app. It is your responsibility to review updates. Any use of data not covered under this policy will require your explicit consent.
We retain customer data and related documents for at least five years post-termination of services, or longer if required for regulatory reasons.